This has been a semester of firsts for the OTC Bookstore. The first semester of counter service, the first semester of allowing students to pre-pay for their Textres orders, the first fall semester with our new website up, and the first semester for some of our full time staff.
Of course, trying out new things inherently comes with it a feeling of nervousness, especially when large sweeping changes like the ones we've rolled out--both for us and you, the students. Through it all, your co-operation and willingness to work alongside us in these times of change has been very much appreciated. We know it hasn't always been easy and it hasn't always been fun, but together, we've weathered the storm of yet another busy season and have come out of it all the stronger --and all the more committed to providing excellent customer service to you-- as we reflect on this past season and ways we can improve.
We always value your feedback. What features of the bookstore do you feel have worked? What features do you feel need improved upon? Ultimately, it's the customers that make the OTC Bookstore what it is, and while we certainly can't please everyone, we want to do our best to be the best place in Springfield to buy college textbooks. So please, post in the comments below, leave us messages on our Facebook page, drop a comment card in the suggestion box at the front of the store, or contact us through our new site.
On behalf of all of us at the OTC Bookstore, we sincerely thank you for your continued support. Let's make this semester the best one ever!